Then this could be your next job!
This SaaS scale-up has disrupted the world of project and workflow management! Their collaborative SaaS platform is driving global teams to work truly agile and enables them to meet the most pressing deadlines. Can you picture an endless digital workspace where hundreds of users are busy creating sprints, journey maps or brainstorming about technology innovation?
Flawless integrations with JIRA, Slack and many more have elevated the performances and teamwork within companies such as Ubisoft, Amazon and Apple. One of their unique selling points? Their engineering team is using it daily their selves and innovation is created out of their own user experience and passion.
They are active in more than 45 countries and requests for their platform are being received by hunderds on a daily basis. Their Amsterdam office is now looking to expand their Customer Success team with another Customer Success Manager SaaS EMEA!
As a Customer Success Manager SaaS EMEA in their Amsterdam office, you will enable your clients to realize their company objectives by fully exploiting the capabilities of this platform. Your empathic personality will ensure that you understand all global stakeholders’ business objectives and their way of working. Your clients are Enterprises and Mid-Market companies within EMEA. You can work closely with your director and 3 other Customer Success Managers SaaS EMEA.
Your affection for digital tools makes you the ideal person to map out the various integrations with the digital tools that your clients are using daily. Think of Slack, Jira or other niche tools. And this SaaS solution has almost 80 integrations with such tools! On top of that, the data can be sent two ways. Talking about complexity, right?
The choice for using specific integrations will be based on your comprehension of their business and niche market. But, isn’t that what is differentiating you from other Customer Success Managers? In addition, you differentiate as you love to focus on the clients and end-users. This position’s KPIs includes reducing churn rates but not based on revenue. In short, you are the missing link between these persons and their future achievements!